Terms & Conditions
Last updated: 20 October 2026
1. Acceptance of terms
By ordering or using any service from Bindass Host (“we”, “us”), you agree to these Terms & Conditions, our Privacy Policy, Refund Policy and Acceptable Use Policy. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.
2. Your account
You must provide accurate contact and billing information and keep it up to date. You are responsible for keeping your passwords secure and for all activity under your account. Notify us promptly of any unauthorised access.
3. Services and resources
Each plan includes the resources described on our website at the time of order. “Unlimited” features are subject to fair use and to the CPU, memory, process and inode limits that keep servers stable for all customers. We may ask you to upgrade if your usage consistently affects other customers.
4. Billing and renewals
Services are billed in advance for the selected billing cycle and renew automatically unless cancelled. Prices exclude applicable taxes such as GST. Introductory prices apply to the first term; renewal prices are shown before purchase. Unpaid invoices may lead to suspension and, after a reasonable notice period, termination and data deletion.
5. Domain names
Domain registrations are subject to the rules of the relevant registry and ICANN or country-code authorities. You are responsible for renewing domains on time. Expired domains may be lost and recovery fees may apply.
6. Backups and your data
We take regular backups as described in each plan, but backups are provided on a best-effort basis. You remain responsible for keeping your own copies of important data. You retain ownership of all content you upload.
7. Suspension and termination
We may suspend or terminate services that breach these terms or our Acceptable Use Policy, that put our network or other customers at risk, or where required by law. Where practical, we will notify you first and give you a chance to resolve the issue.
8. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim relating to the services is limited to the amount you paid for the affected service in the three months before the claim. We are not liable for indirect or consequential losses, including lost profits or data.
9. Service Level Agreement (SLA)
We target 99.9% network and server uptime each calendar month for hosting services, excluding scheduled maintenance announced in advance, issues caused by your own code or configuration, third-party services, and events beyond our reasonable control.
If monthly uptime for your service falls below the target, you may request a service credit within 7 days of the end of the month:
| Monthly uptime | Credit (of that month's fee) |
|---|---|
| Below target, at or above 99.0% | 5% |
| 98.0% – 98.99% | 10% |
| Below 98.0% | 25% |
Credits are applied to future invoices, are not exchangeable for cash, and are your sole remedy for downtime.
10. Changes to these terms
We may update these terms from time to time. Material changes will be notified by email or on our website at least 15 days before they take effect.
11. Governing law
These terms are governed by the laws of India. Courts at the location of our registered office shall have exclusive jurisdiction.
Contact us
Questions about this policy? Email [email protected] or call +91 89233 79757.