Refund Policy
Last updated: 20 October 2026
1. Money-back eligibility
New shared, WordPress and reseller hosting orders may be cancelled within 30 days of purchase for a refund of the hosting fee. This applies to first-time purchases only.
2. Non-refundable items
- Domain registrations, renewals and transfers
- SSL certificates once issued
- Software licences (e.g. cPanel, Windows) once provisioned
- VPS, cloud, dedicated and game servers after provisioning, unless required by law
- Setup fees, migration work and add-on services already delivered
- Renewals of existing services
3. How to request a refund
Open a support ticket or email us from the address on your account with your invoice number. Refunds are processed to the original payment method, normally within 7–10 business days of approval.
4. Exclusions
Accounts terminated for breaching our Terms or Acceptable Use Policy are not eligible for refunds.
5. Service credits
Downtime is compensated through service credits under our SLA rather than refunds.
Contact us
Questions about this policy? Email [email protected] or call +91 89233 79757.